đ§ What Youâll Need
Your Lyngo number (this is where your calls will forwarded to)
A phone (mobile or landline to test)
A few minutes to try out real call examples
â ď¸ Before you begin: Check what patient records are linked to your phone number.
đ Call Scenarios
Here are some scenarios you can try:
Book an Appointment
âHi, Iâd like to book in with a physio next week.â
Lyngo will offer available times and confirm the booking.
Try âMessyâ Requests
âCan I see the same person I saw last time?â
âDo you have anything after 5pm?â
Lyngo is designed to handle natural, unscripted conversations â these are perfect for testing.
Call from a New or Unknown Number
Call using a number not in your system (or use private caller ID) to see the brand-new patient experience.
Reschedule or Cancel
âI need to move my appointment.â
âCan you cancel my booking for next Wednesday?â
Lyngo will find the appointment and update your calendar.
đĄ If itâs too close to the appointment, Lyngo will explain your clinicâs cancellation or reschedule policy.
What to Expect (and Why)
By default Lyngo confirms details â this ensures updates in your PMS are accurate and reliable.
If Lyngo says âAre you [Your Name]?â â Don't worry, itâs matched your number to an existing patient record and is confirming before taking action.
What to Check
Were the right practitioner, times, and location offered?
Did the appointment sync correctly in your calendar?
Was the pricing, clinic info, or policy clearly explained?
đ If something doesnât look quite right, double-check your PMS setup or feel free to tweak it in your AI controls page. Our team is always ready to help whenever you need.
Ready to Launch?
Once things look good, just forward all your incoming calls to your Lyngo number.
đĄ Tip: Use the portal to view your calls, recordings, booking outcomes, and notification settings.