Step 1: Gather Your Numbers
Public Number – the one you advertise.
Lyngo Number – the local number we give you when you sign up.
(Optional) Transfer Back Number – a second line from your phone provider (sometimes called a ghost or backend number) if you want calls to go back to a human.
Step 2: Set-up call forwarding to Lyngo
This allows your callers to get diverted to Lyngo's AI assistant
Log in to your phone system or ask your provider to set up call forwarding on your behalf.
Forward calls from your public number → to your unique Lyngo number.
Choose how and when calls are forward:
Immediate – all calls get forwarded to Lyngo.
Busy – unanswered calls get forwarded to Lyngo after a set amount of rings.
Set hours – calls outside these hours get forwarded to Lyngo
⚠️ Important: Make sure Caller ID is passed through (so Lyngo sees the original caller’s number, not just your own).
When enabled callers will be able to transfer back to your clinic and speak to a staff member.
Step 1. Obtain a Secondary Line from your provider (different from your public number) or use a different phone number.
Step 2. Add it in your Lyngo portal as your “transfer back” number.
Why use another number? This stops calls from bouncing back to Lyngo in a loop.
Stuck?
You can share this guide with your phone/VoIP provider so they set it up for you. Alternatively you can always contact our support team via your portal.
Once forwarding is on, your Lyngo AI receptionist is live!