Why use call forwarding: This is the quickest and easiest way for Lyngo to answer your incoming calls - while your clinic still keeps its existing number.
Step 1:
Your Lyngo number
Find your Lyngo number, this will be the number you will start forwarding your calls on to.
Login to the portal > Navigate to AI controls > Find your number on the top
Step 2
Set-up call forwarding & rules
If you are unsure, ask your IT or phone provider to do this for you
Log in to your phone system (3CX, Dailpad, VoipLine etc)
Navigate to call forwarding settings and set your current public number → to forward to your Lyngo number.
Choose your call forwarding rules (how and when) calls are forward:
Immediate – all calls get forwarded to Lyngo 24/7.
Busy – unanswered calls get forwarded to Lyngo after a set amount of rings.
After hours – calls outside specified hours get forwarded to Lyngo
⚠️ Ensure the original caller ID is preserved (so we can sees the original caller’s number).
Optional step:
When enabled callers will be able to transfer back to your clinic and speak to a staff member.
Step 1. Obtain a Secondary Line from your provider (different from your public number) or use a different phone number.
Step 2. Add it in your Lyngo portal as your “transfer back” number.
Why use another number? This stops calls from bouncing back to Lyngo in a loop.
Stuck?
You can share this guide with your phone/VoIP provider so they set it up for you. Alternatively you can always contact our support team via your portal.
Once forwarding is on, your Lyngo AI receptionist is live!